Scheduling and meeting points
Confirm the agreed meeting point, arrive on time and follow the communicated rescheduling or cancellation process.
Service expectations
Clear boundaries make better training possible.
These expectations apply consistently to every GYL customer. They are designed to keep lessons safe, respectful and reliable.
Respect and communication
Learners and staff must communicate respectfully. Repeated abuse, harassment or unsafe conduct may result in service being discontinued.
Payments and vehicle use
Payments must follow the agreed plan. Training and test-day vehicles may only be used under authorized GYL supervision.
Test day
Learners are responsible for bringing the required original documents and following confirmed arrival, instructor and vehicle arrangements.